Clear introduction
Callers hear that a virtual assistant is answering as your business.
Security and Call Data for Dental Offices
We explain what your receptionist records, how call information is used and which controls your office has. Review these details before trying the demo with made-up patient information.
Try the broken-tooth call Request your free trial
Free trial on request: 14 days, up to 100 minutes. PrivacySecurity
AI and Recording Notices Start Every Call
Your receptionist introduces itself as a virtual assistant and says the call is recorded. Both notices are part of the opening greeting and cannot be disabled.
Recording notice
The opening greeting tells callers their conversation is being recorded.
Fixed disclosures
Your office can change its instructions, but cannot remove these notices.
More detail
The greeting gives callers the AI and recording notices before your receptionist begins intake. Your office supplies the business information it uses, while those disclosures stay in place.
Browser demo conversations are recorded and transcribed too, so you can see the result of your test. Use a fictional patient and a made-up situation when you test the receptionist in your browser. Listen to the introduction before asking about a recall visit or leaving a message for the office.
Call Records, Service Providers and Retention
Your dashboard holds call records for your office to review, and service providers process information to run the service. Recording retention follows your chosen period.
Office review
Your dashboard includes call summaries, transcripts, recordings, usage and settings.
Provider processing
Hosting, storage, telephone and AI providers help deliver your receptionist service.
Recording period
Choose 30 or 90 days, after which stored recordings are deleted.
More detail
Your office can review caller numbers, recordings, transcripts and summaries in the dashboard. Call alerts arrive by email and app push notification, with a daily digest by email. Consider those delivery channels when deciding how your team handles messages.
We use providers for hosting and storage, telephony, voice and text AI, payments, email delivery and analytics. Recordings are deleted after your selected 30-day or 90-day period. Transcripts and summaries remain while the account is open and are deleted within 30 days after closure or on request. Our privacy policy and data handling details explain the categories collected.
How AI Providers Use Call Information
AI providers process voice and text to deliver the receptionist service. Our AI model provider, OpenAI, does not use our API data to train its models by default.
Service processing
Voice and text providers process information used in receptionist conversations.Training default
Our model provider, OpenAI, does not train on our API data by default.Marketing limit
We do not use your callers' information for our own marketing.
More detail
Voice and text AI processing is part of how your receptionist answers questions and prepares call information for your team. That processing involves service providers, rather than keeping the conversation solely within your office.
Our model provider, OpenAI, defaults to not training its models using our API data. This describes a training default, not an absence of data processing. We do not sell personal information or use callers' data for our own marketing. Your business decides what caller information is collected and why; we process that information on your behalf.
Your Retention, Deletion and Access Choices
You choose the recording retention period and can request access, correction or deletion by email. Callers can bring information requests to your office or to us.
Retention choice
Set recordings to remain for either 30 or 90 days.
Privacy requests
Email [email protected] to request access, correction, deletion or an opt-out.
Caller access
Patients can contact your business or us about their call information.
More detail
Choose a recording period that fits how your office reviews phone messages: 30 or 90 days. You can review calls and settings in the dashboard and give the AI setting changes in plain words.
For access, correction, deletion or opt-out requests, write to [email protected]. Callers may contact the dental office directly or send their request to us. The office decides the purpose of caller data collection, and we process it on the office's behalf. Account closure also starts the deletion period for transcripts and summaries, which is within 30 days.
Published Limits for Dental Office Use
Use with protected health information: the pending status (no business associate agreement is in place). Protected health information must stay out of the service until that status is set. We make no certification or audit claims.
Published status
Use with protected health information is governed by the pending status (no business associate agreement is in place).
Demo information
Test with made-up patients and leave real patient details out.
Clinical boundary
Clinical questions go to your on-call clinician, not an AI diagnosis.
More detail
Our position on use with protected health information is the pending status (no business associate agreement is in place). Until this status is set, keep protected health information out of the service. Do not treat a working demo or a retention choice as evidence of a certification or audit.
The receptionist handles front-desk conversations, messages and routing. It does not diagnose, recommend treatment, verify insurance coverage or quote what insurance pays. Medical emergencies are directed to 911, crises to 988, and clinical calls to the on-call clinician. Review the service responsibilities and limits before requesting a free trial.