Office information
Share your hours, services, and price policy through the setup chat.
AI Dental Receptionist for Your Front Desk
An AI dental receptionist answers forwarded office calls, handles appointment requests, and takes messages for your team day and night. Try a fictional patient conversation in the browser demo to hear how your receptionist handles the front desk work.
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Handle Appointments, Office Questions, and Messages
Your AI receptionist answers administrative questions using your office instructions, books into Google Calendar if you choose, and gathers callback details. You decide which calls reach it and who receives urgent messages.
Appointment requests
Use Google Calendar booking or have the team return the call.
Useful messages
Receive the caller's request, an urgency tag, the transcript, and the recording.
More detail
Your receptionist handles the front desk tasks you define during onboarding: answering questions about office hours and offered services, gathering appointment requests, and taking messages. It announces that it is a virtual assistant and that recording is on before the conversation proceeds.
A dental AI receptionist can cover the moments when your team is helping someone at the desk or working through callbacks. You receive email and app push alerts, with call details available in the dashboard. It can politely end spam and robocalls, too.
Your instructions determine the administrative answers; clinical matters go to your clinician. Read the call handling walkthrough to see how those choices fit together.
Take a New Patient from First Question to Booking Request
A new-patient call starts with the required notices, then the receptionist gathers the appointment request and any questions for your team. Booking follows your Google Calendar setup or becomes a callback message.
Appointment purpose
Ask what the caller wants to arrange using your intake questions.
Caller details
Gather the information your office needs to respond to the request.
Booking choice
Place appointments in Google Calendar or send the request for staff follow-up.
More detail
Your receptionist moves a new-patient inquiry toward a booking or a clear callback request. In this fictional example, Jordan calls during lunch to ask whether your office accepts new patients and to request a cleaning. The receptionist uses the office information you supplied, asks your intake questions, and gathers the details needed for your chosen booking process.
If Jordan also asks whether an insurance plan covers the visit, that question goes into the message for your team. The receptionist does not confirm benefits. You see the request in the call summary, with the transcript and recording available for review. Explore new-patient appointment handling for the booking side of the conversation.
Route a Saturday Broken-Tooth Call to Your On-Call Dentist
A broken-tooth call follows your office's urgent routing instructions to the on-call clinician. An appointment slot can be used under your booking rules; the receptionist does not decide the caller's clinical priority.
Urgent instructions
Set who receives these calls and the order of contact attempts.Warm transfer
Your clinician hears a brief summary before choosing to take the call.Office booking rules
Use designated Google Calendar availability without asking AI to make clinical decisions.
More detail
Your on-call instructions determine the route for a Saturday broken-tooth call. In a fictional example, Casey reports a broken tooth while the office is closed. The receptionist records the request and follows your configured path to the on-call dentist, through a warm transfer or page.
If your office uses Google Calendar for designated urgent appointment slots, booking follows those instructions. The receptionist does not diagnose Casey or decide whether waiting is safe.
Clinical assessment belongs to your clinician. For facial swelling with trouble breathing or swallowing, the safety direction is to go to the ER or call 911 now, then alert the office. See urgent dental call routing for this part of setup.
Record Insurance Questions for Your Team to Answer
Your receptionist notes insurance and benefits questions for your staff to answer. It can include the question with an appointment request, but it does not verify coverage or quote what an insurer pays.
Question capture
Include the caller's insurance question in the message your team receives.
Benefits boundary
Leave coverage verification and insurer payment answers with your office staff.
Call context
Review the summary and transcript before returning the patient's insurance question.
More detail
Insurance questions become messages for your team, with the caller's appointment request alongside them. In a fictional call, Morgan asks whether a plan will pay for an upcoming visit. Your receptionist records that question so staff can follow up; it does not tell Morgan that coverage is confirmed or estimate the insurer's payment.
You can give your receptionist an office price policy for administrative questions about charges. That policy does not turn an insurance question into a verified benefits answer. Staff receive the call summary and can review the transcript before responding. The insurance intake explanation shows how to keep these questions attached to the request that prompted them.
Keep Diagnosis and Treatment Decisions with Your Clinician
Your receptionist handles front desk conversations and routes clinical calls to your clinician. It does not diagnose, recommend treatment, or make triage decisions; emergency callers need the appropriate emergency service.
Clinical questions
Route requests for diagnosis or treatment advice to your office clinician.
Emergency direction
Medical emergencies go to 911; crisis support goes to 988.
Patient information
Our position for use with protected health information is the pending status (no business associate agreement is in place).
More detail
Clinical judgment stays with your dental team, including decisions about symptoms, treatment, and how soon a patient needs care. Your receptionist can collect the caller's request and follow your on-call routing instructions, without offering dental advice.
For facial swelling with trouble breathing or swallowing, the caller is directed to the ER or to call 911 now, followed by an office alert. A mental health crisis belongs with 988 crisis support.
The service is not an emergency service. Use fictional details when evaluating it, as all patient examples on this page are made up. Until the pending status (no business associate agreement is in place) is set, the service must not be used with protected health information.
Start with Lunch Breaks and After-Hours Coverage
You can start by forwarding unanswered or after-hours calls while your team keeps its usual daytime role. Set your office instructions, check a test call, and then enable the forwarding coverage you choose.
Lunch coverage
Send unanswered calls to your receptionist while the front desk is away.Evening coverage
Give after-hours callers an administrative answer, a booking path, or on-call routing.Settings updates
Change office instructions in plain words when hours or contact arrangements change.
More detail
Lunch and after-hours forwarding let you choose a defined role for your receptionist from the start. You keep the business number patients already use and follow the guide for your carrier or phone system. During onboarding, tell the AI about your services, office hours, price policy, and urgent contacts.
Make a test call using a fictional request, then review the summary and check your routing before going live. Your dashboard shows calls, recordings, transcripts, usage, and settings.
You can update instructions in plain words when the office schedule changes. Review summaries as part of your routine, since the AI can make mistakes. For an office trial, request a free trial; we email your sign-in link when your trial is ready.
Quick answers
How does the AI learn what our dental office offers?
You answer about 10-15 onboarding questions in a chat and provide your office website. That gives the receptionist your services, hours, service area, price policy, and urgent contacts. Include services you do not offer so the administrative answers reflect your office, then check them in a test call.
Can it book recall cleanings from incoming calls?
Yes, your receptionist can book appointments into Google Calendar using your setup, including recall cleaning requests. You can also choose to have it collect the details for your team to call back. It does not read your practice-management schedule directly, so decide which booking workflow your staff will use.
Will it confirm a new patient's insurance benefits?
No, benefits and coverage questions are collected for your team. The receptionist can record the question along with the appointment request and send the call details by email and app push. Your staff handle verification and any answer about what the patient's insurer will pay.
What happens when someone calls about a weekend dental problem?
Your receptionist follows the urgent call instructions you set and routes clinical questions to your on-call clinician. It can warm-transfer the caller or page your designated contact. It does not assess symptoms or recommend treatment; facial swelling with breathing or swallowing trouble prompts ER or 911 direction first.
Can a patient switch to Spanish during the call?
Yes, your receptionist speaks English and Spanish, and callers can change languages during the conversation. That applies to the administrative intake, appointment requests, and messages it handles for your office. Try a fictional Spanish-speaking patient in the demo to hear the conversation before setting up your own receptionist.
Can I review what the receptionist said to a caller?
Yes, call notifications include the summary, transcript, and recording, and you can review call records in your dashboard. A daily digest also arrives by email. Check summaries regularly and correct office instructions when needed; recordings are kept for the retention period you choose, either 30 or 90 days.
Talk to the AI Dental Receptionist Yourself
Try a made-up new-patient request, recall booking, or insurance question in the browser demo. Then request a free trial to teach your receptionist about your office; we email your sign-in link when your trial is ready.